We want you to love your Wild Wix candle. If something is not right with your order, please fill out the contact form on our website and we will do our best to help.

Damaged or Faulty Items

If your candle arrives damaged, broken, or faulty, please contact us through the contact form on our website within 7 days of delivery.

Please include:

• Your order number
• A photo of the damaged item
• A photo of the packaging, if possible

Once we have reviewed your request, we will arrange a replacement or refund where appropriate.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please fill out the contact form on our website within 7 days of delivery. We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Please allow a few business days for the refund to appear on your statement, depending on your bank or card provider.

Questions

For any questions about returns, refunds, or an issue with your order, please fill out the contact form on our website and our team will get back to you.